Duration: 5 days
Cisco Course v1.0 | Prepares you for Cisco Exam 640-460 IIUC.
Our exclusive IIUC training will prepare you for the new CCNA Voice Certification Exam 640-460 IIUC. Students who take IIUC from Global Knowledge receive a free IIUC exam voucher and the Global Knowledge Guarantee.
Visit our CCNA Voice Certification page for complete details.
In this five-day course, you'll gain the skills and knowledge necessary to implement a Cisco IOS Unified Communications solution. You will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols. You will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).
You Get...
- One free IIUC exam voucher
- Enhanced content that exceeds standard authorized Cisco content
- World-class Certified Cisco Systems instructors
- An unrivaled IIUC guarantee
E-Labs Included for Post-Class Lab Practice:
Following classroom instruction, you will receive 5 e-Lab credits for post-class lab practice, allowing you to hone your skills using the same hands-on lab equipment you used in the classroom.
Lab 1: Cisco IOS Unified Communications Deployment
- Set up the lab environment
- Set an initial configuration in your router
- Configure IP addressing
- Become familiar with test phones
Lab 2: Demonstrate Voice Theory
- Examine the range of human hearing
- Visualize analog waveforms of human speech
- Visualize how PAM sampling
- Quantization and companding
Lab 3: Prepare the Infrastructure to Support Cisco Unified Communications
- Configure a voice VLAN on a Cisco Catalyst switch
- Configure DHCP in CUCME to support IP phones
- Configure NTP in CUCME to support IP phones
- Verify the switch settings using show commands
Lab 4: Exclusive - Configure Voice POTS Ports
- Configure and customize FXS voice ports
- Experiment with call progress tones and ring cadences
- Configure and customize FXO voice ports
- Customize FXO ring-to-answer parameters
Lab 5: Exclusive - Configuring POTS Dial Peers
- Configure POTS dial peers for your local IP Phones
- Configure Caller ID
- Configure FXO Private Line Automatic Ringdown (PLAR)
Lab 6: Configuring VoIP Dial Peers
- Configure VoIP dial peers to your partner pod
- Browse to your phone to investigate operating parameters
- Investigate bandwidth requirements for voice calls
Lab 7: Exclusive - Configuring PSTN Dial Peers
- Configure PSTN dial peers to 3-digit, 7-digit, 10-digit, 11-digit, and international destinations
- Investigate dial peer matches
- Investigate FXO ports as outside lines
Lab 8: Implement Cisco AutoQoS
- Configure Cisco AutoQoS on a Cisco IOS router
- Configure Cisco AutoQoS on a Cisco Catalyst switch
- Use Cisco IOS monitoring commands and network connectivity tools to gather network response time data
Lab 9: Configure CUCME to Support Endpoints
- Configure the CUCME router and IP phones using manual and partially automated setup
- Configure ephones and ephone-dns
- Configure a shared-line appearance on an ephone
- Configure an overlay set on the ephones
Lab 10: Implement Common Voice Features
- Configure MOH using a file in flash
- Configure call transfer and call forward settings
- Configure the Call Park feature
- Configure a nondialable intercom
- Configure a dialable intercom
- Configure speakerphone paging groups
- Configure call pickup
- Configure group call pickup
- Configure call blocking
- Configure the local directory settings
Lab 11: Manage a CUCME System
- Configure the CUCME router to send messages to a syslog server
- Configure an account number that will be inserted in the CDR records
Lab 12: Configure Cisco Unity Express
- Configure the CUCME router to communicate with the CUE module
- Initialize the CUE module
- Configure a basic configuration on the CUE module using the initialization wizard
- Configure the user voice mailboxes using the TUI
- Configure the default Auto Attendant
- Customize the prompts for the default Auto Attendant
Lab 13: Exclusive - Configuring Mail Boxes and AutoAttendant
- Configure user voice mail boxes
- Use the tutorial to set up your mail boxes
- Customize the default AutoAttendant
Lab 14: Implement the Cisco Smart Business Communications System
- Connect to the Cisco UC520 router
- Install the Cisco Configuration Assistant and connect to the router
- Use and configure the topology view
- Configure the Internet connection of the Cisco UC520 router
- Configure the device properties of a Cisco UC520 router
Lab 15: Configuring Smart Business Communications System Voice Parameters
- Configure the system voice settings
- Configure the pilot numbers for voice mail and the system default Auto Attendant
- Configure various voice features using Cisco Configuration Assistant
- Configure username, passwords, user IDs, primary extension, and other settings for the phones in the deployment
- Configure a dial plan relevant to the country in which the class is taught
- Test the voice features implemented in previous tasks
- Configure a SIP trunk to the ITSP and remove the analog connection to the PSTN
Lab 16: Implement Additional Cisco Smart Business Communications System Features
- Use Cisco Configuration Assistant to view and modify port settings
- Run the security audit
- View the default voice and data VLANs on the Cisco UC520 router and modify roles of ports using Smartports
- Configure WEP security on the voice SSID
- Configure routing
- Configure a static route using the Cisco Configuration Assistant
- View the default DHCP server settings
- Save the configuration settings to survive a reboot
Lab 17: Maintain Cisco Smart Business Communications System
- Perform a backup
- Reset the Cisco UC500 Series device and Cisco Unity Express to factory defaults
- Perform a restore
Lab 18: Softkey Customization (Optional)
- Configure custom softkey layouts
- Assign custom softkey layouts
Lab 19: Defining Business Hours (Optional)
- Configure a Business Hours schedule
- Apply an alternate greeting
- Test the alternate greeting
Lab 20: Debugging Calls (Optional)
- Debug calls to voice mail
- Debug calls to Auto Attendant
- Examine the output of debug commands
Lab 21: Configuring SIP IP Phones (Optional)
- Configure a registrar server
- Configure a SIP IP Phone
- Configure SIP-to-SIP Hairpin
- Debug the SIP calls
We offer a unique, real-world Unified Communications lab environment that teaches you how to build a VoIP telephony network that includes internal dialing destinations as well as destinations on the PSTN. We have set ourselves apart from other Cisco training providers by enhancing our Unified Communications hands-on labs to include dialing to 7-digit local, 10-digit local, 11-digit long distance, and international numbers, as well as 3-digit service codes such as 411 and 611. Our lecture and labs include configuring CUCME, Unity Express for voice mail, Administration via TUI, and Auto Attendant. We also include a fully implemented Cisco Smart Business Communications System featuring the UC520 product. No other training company offers a unique, real-world lab solution like ours!
Our voice network labs use the latest hardware and software.
- Troubleshoot Cisco's new ISR routers: 2811s are used throughout the network
- Gain experience with recent stable IOS release: 12.4.15T
- Configure Cisco Unified Communications Manager Express
- Configure Cisco Unity Express
- Every router has 2xFXS, 2xFXO, and 2xT1 ports (PRI and T1-CAS) as well as serial ports for WAN connectivity
- Configure the UC520 Smart Business Communications System
All of our IP telephony courses provide a simulated PSTN.
- Every pod has internal and external phones
- Build and test a real dial plan including:
- 911
- 3-digit service codes: 411, 511, etc.
- 7-digit local numbers: 681-1901
- 10-digit local numbers: 416-681-1901
- 11-digit long distance numbers: 1-733-802-1901
- International numbers: 011441902
- Configure ports for correct Caller ID
And just like in a real network:
- The same simulated PSTN is accessible through both PRI and FXO ports
- The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems
- Different area codes are deployed at all sites (two per cluster)
Build and test a real Class of Service solution that allows or disallows:
- Internal dialing
- 911 and service code dialing
- Local dialing
- Long distance dialing
- International dialing
- Optional SIP phones
Configure Unity Express for Voice Mail:
- Configure voice mail pilot numbers
- Configure MWI on and off numbers
- Configure subscriber mailboxes
- Upgrade and install Unity Express software
Configure Unity Express for Auto Attendant:
- Record and upload announcement prompts
- Focus on Unified Communications and router configuration, not endless rewiring of an ad hoc network!
Configure Smart Business Communications System:
- Use Cisco Configuration Assistant to configure a telephony network
- Configure voice port settings, voice mail, WAN trunks, and SIP trunks
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